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IT support

"The main evaluation metric for us is performance that is characterized only One parameter is a satisfied customer!"

WE OFFER A SERVICE WITH A HUMAN FACE

ТTechnical support for any infrastructure is always a complicated and often very entangled process, since it involves more than one contractor and provider, each of which is limited by competencies and areas of responsibility.

We offer you our services as a UNIVERSAL TOOL to solve all the problems associated with supporting your infrastructure.

INCOMPETENT IT SUPPORT:
  • Problems are not solved or they are solved for a very long time.
  • A large number of communications with contractors and providers is required.
  • It is not always clear who is responsible for the result.
Our IT support:
  • CONFIDENCE in solving any problem as soon as possible
  • It is always clear who is RESPONSIBLE for the result
  • OPERATIONAL advice on any matter at any time
  • NO EXTRA COSTS on communication with providers, contractors, etc.
  • NO LOSSES as a result of prolonged downtime due to technical problems
  • And the MOST IMPORTANT: your employees, without being distracted by technical difficulties, will effectively fulfill their duties!
Quickly

The specialist will arrive to you within 2 hours from the moment of receipt of the application

Qualitatively

Solve the problem in such a way as to completely eliminate the likelihood of recurrence.

Qualified

Certified professionals have extensive experience in supporting companies in various fields.

Productively

We will do everything necessary to resolve the issue without limiting competencies.

HOW IT WORKS?

Stage 1

REQUEST

Different ways of addressing: several communication channels, for each of which you can leave a request. Acceptance and fixing treatment 24/7/365

Stage 2

FEEDBACK

As soon as your application is recorded, the specialist contacts for the implementation of consulting support and remotely fix problems.

Stage 3

CHECK OUT

If the problem cannot be solved remotely, a specialist will leave within 2 hours. It performs the entire necessary range of work until the problem is completely eliminated.

Stage 4

TESTING RESULTS

We offer our customers to first test the results, and only then close the application. Thus, we protect the client from re-treatment and overpayments to solve one problem.

Stage 5

PAYMENT

We work on the result and take payment only on the fact of accepting the services by the Client.

WORK FORMATS

SUBSCRIBER BASIS

Includes resolution of all issues in unlimited quantities.

HUMAN-HOUR
SYSTEM

For companies with a small number of applications

SINGLE HANDLING

To solve an urgent problem here and now one time

TYPES OF SERVICES:

  • Network support
  • Users IT support
  • IT infrastructure support
  • Telephony IT support