WE OFFER A SERVICE WITH A HUMAN FACE
ТTechnical support for any infrastructure is always a complicated and often very entangled process, since it involves more than one contractor and provider, each of which is limited by competencies and areas of responsibility.
We offer you our services as a UNIVERSAL TOOL to solve all the problems associated with supporting your infrastructure.
INCOMPETENT IT SUPPORT:
- Problems are not solved or they are solved for a very long time.
- A large number of communications with contractors and providers is required.
- It is not always clear who is responsible for the result.
Our IT support:
- CONFIDENCE in solving any problem as soon as possible
- It is always clear who is RESPONSIBLE for the result
- OPERATIONAL advice on any matter at any time
- NO EXTRA COSTS on communication with providers, contractors, etc.
- NO LOSSES as a result of prolonged downtime due to technical problems
- And the MOST IMPORTANT: your employees, without being distracted by technical difficulties, will effectively fulfill their duties!
The specialist will arrive to you within 2 hours from the moment of receipt of the application
Solve the problem in such a way as to completely eliminate the likelihood of recurrence.
Certified professionals have extensive experience in supporting companies in various fields.
We will do everything necessary to resolve the issue without limiting competencies.
HOW IT WORKS?
Different ways of addressing: several communication channels, for each of which you can leave a request. Acceptance and fixing treatment 24/7/365
As soon as your application is recorded, the specialist contacts for the implementation of consulting support and remotely fix problems.
If the problem cannot be solved remotely, a specialist will leave within 2 hours. It performs the entire necessary range of work until the problem is completely eliminated.
We offer our customers to first test the results, and only then close the application. Thus, we protect the client from re-treatment and overpayments to solve one problem.
We work on the result and take payment only on the fact of accepting the services by the Client.
Includes resolution of all issues in unlimited quantities.
For companies with a small number of applications
To solve an urgent problem here and now one time
TYPES OF SERVICES:
- Network support
- Users IT support
- IT infrastructure support
- Telephony IT support